Return Info

Return & Refund Policy

Last Updated: February 16, 2026

Thank you for shopping with us. Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.

1. Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • Proof of purchase (order number or receipt) is required

For hygiene and safety reasons, braces that show signs of wear may not be eligible for return.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

  • Used or worn braces
  • Final sale or clearance items
  • Items damaged due to misuse or improper care

If you are unsure whether your item qualifies, please contact us before sending it back.

3. How to Start a Return

To initiate a return:

  1. Email us at info@actionbracing with your order number and reason for return.
  2. Wait for return authorization and instructions.
  3. Ship the item back to the address provided.

Please do not send items back without contacting us first, as they may not be accepted.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Original shipping fees are non-refundable.
  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

5. Refunds

Once your return is received and inspected:

  • You will be notified via email of approval or rejection.
  • Approved refunds will be issued to your original payment method within 5–10 business days.
  • Processing times may vary depending on your bank or payment provider.

6. Exchanges

We only replace items if they are:

  • Defective
  • Damaged upon arrival
  • Incorrect item received

If you need an exchange, contact us at info@actionbracing.com within 7 days of delivery and include photos if applicable.

7. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include your order number
  • Provide clear photos of the item and packaging

We will review and arrange a replacement or refund if approved.

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.
  2. Contact your credit card company — it may take time before your refund is officially posted.
  3. Contact your bank for processing updates.

If you’ve done all of the above and still have not received your refund, please contact us at info@actionbracing.com

9. Order Cancellations

Orders can be canceled within 12–24 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

10. Contact Us

If you have questions about returns or refunds, please contact us:

Email: info@actionbracing.com

Business Hours: Monday-Friday, 9am-5pm MST

We are committed to making your experience smooth and hassle-free.