Shipping Policy
Last Updated: February 16, 2026
Thank you for shopping with us! We are committed to delivering your braces quickly, safely, and reliably. Please review our shipping policy below for important details about processing times, shipping methods, and delivery expectations.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
During high-volume periods (sales, product launches, holidays), processing times may be slightly extended.
You will receive a confirmation email once your order has been placed and a second email with tracking information once your order has shipped.
If there is a delay with your order, we will notify you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method.
Domestic Shipping (Within Canada)
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Express Shipping: 1–2 business days
*Please note that delivery times are estimates and not guaranteed.
3. Shipping Carriers
We partner with reliable carriers such as:
USPS
UPS
FedEx
DHL
Carrier selection may vary depending on destination and shipping method.
4. Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking information to update.
If you do not receive tracking details, please contact us at info@actionbracing.com
5. Shipping Restrictions
We currently do not ship internationally.
6. Lost, Stolen, or Damaged Packages
We are not responsible for lost or stolen packages once marked as delivered. If your package arrives damaged:
1. Contact us within 48 hours of delivery.
2. Provide photos of the damaged packaging and product.
3. We will review and assist you with a replacement or claim.
If your tracking shows delivered but you did not receive your package, please check with neighbours or your local carrier first.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. If an order is returned due to incorrect or incomplete address details, additional shipping charges may apply to reship the order.
8. Shipping Delays
While we aim to deliver within estimated timeframes, we are not responsible for delays caused by:
- Carrier issues
- Weather conditions
- Incorrect address details
Contact Us
If you have any questions about shipping, please contact us at:
info@actionbracing.com
Business Hours: Monday-Friday, 9am-5pm
We’re happy to help!